Terms of service

Last updated: 27 December 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of the website operated by Mayfield & Rowe Ltd. (“we”, “us”, “our”) and the provision of our immigration advisory services.

By accessing our website, contacting us, or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

 
2. About Us

Mayfield & Rowe Ltd. is a UK-based immigration advisory with international offices, providing immigration advice and related support services.

We are registered with and accredited by the UK Immigration Advice Authority (IAA) and operate in accordance with applicable UK regulatory requirements.

Contact details:

Email: [email protected]

Location: United Kingdom (with international offices)

3. Scope of Services

3.1 Nature of Services

We provide immigration advisory services, which may include:

Immigration eligibility assessments
Application preparation and guidance
Document review and evidence structuring
Procedural guidance and submission support

We are not a law firm and do not provide legal representation unless expressly agreed and permitted by regulation.

3.2 No Guarantee of Outcome

Immigration decisions are made by the UK Home Office or relevant authorities. We cannot and do not guarantee the success of any application.

4. Use of the Website

You agree to use our website lawfully and not to:

Misuse or interfere with website functionality
Upload malicious software or attempt unauthorised access
Copy or reproduce content without permission

We reserve the right to suspend or restrict access to the website where misuse is identified.

 
5. Consultations and Engagement

5.1 Initial Consultations

Consultations are provided for assessment and guidance purposes only. Advice is based on the information you provide at the time.

5.2 Accuracy of Information

You are responsible for ensuring that all information and documents you provide are accurate, complete, and truthful. We are not responsible for outcomes affected by incorrect or incomplete information.

 
6. Fees and Payment

6.1 Fees

Fees are communicated in advance and may be fixed-fee or quoted based on complexity. All fees are exclusive of:

UK Home Office fees
Immigration Health Surcharge (IHS)
Translation, certification, or third-party costs

6.2 Payment

Payment terms will be agreed before work begins. Failure to pay may result in suspension or termination of services.

 7. Cancellations and Refunds

Consultation fees are generally non-refundable once the consultation has taken place.
Where services have commenced, refunds are not available for work already completed.
Any discretionary refunds are at our sole discretion and assessed case by case.
 
8. Client Responsibilities

You agree to:

Provide accurate and timely information
Respond promptly to requests for documents or clarification
Follow advice and deadlines provided

Delays or adverse outcomes caused by failure to comply with these responsibilities are not our responsibility.

9. Confidentiality and Data Protection

We treat all client information as confidential and handle personal data in accordance with:

The UK GDPR
The Data Protection Act 2018
Our Privacy Policy

Please do not send sensitive documents by unsecured means unless instructed.

 10. Intellectual Property

All content on this website, including text, logos, branding, and materials, is the property of Mayfield & Rowe Ltd. unless otherwise stated.

You may not reproduce, distribute, or use content without prior written permission.

 11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for losses arising from immigration decisions made by authorities
We are not responsible for indirect or consequential losses
Our liability is limited to the fees paid for the specific service provided
 

Nothing in these Terms limits liability for fraud or other liabilities that cannot be excluded by law.

 12. Complaints

If you are dissatisfied with our services, please contact us first so we can attempt to resolve the matter.

As an IAA-registered organisation, you may also have the right to escalate complaints in accordance with applicable regulatory procedures.

 13. Third-Party Services

We may refer you to third-party providers (e.g. translators, couriers). We are not responsible for the services or performance of third parties.

 14. Termination of Services

We reserve the right to terminate services where:

Fees remain unpaid
Misleading or false information is provided
There is abusive or inappropriate behaviour
Continued engagement would breach regulatory obligations
 
15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 16. Changes to These Terms

We may update these Terms from time to time. Updated versions will be published on this page with a revised “Last updated” date.

 17. Contact Us

If you have any questions about these Terms of Service, please contact:

Email: [email protected]

Company: Mayfield & Rowe Ltd.